Shopeastmart Privacy Policy
Last updated: September 27, 2025
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Shopeastmart App and Website (collectively, the "Service"). It informs You about Your privacy rights and how the law, particularly the Nigeria Data Protection Act (NDPA), protects You.
By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. We process Your data in compliance with the principles of lawfulness, fairness, and transparency as required by Nigerian data protection laws.
1. Interpretation and Definitions
Definitions
- Account
- A unique account created for You to access our Service or parts of our Service (e.g., a customer profile).
- Application
- Refers to the Shopeastmart mobile app.
- Company
- (referred to as "We," "Us," or "Our") refers to Shopeastmart, operating in Nigeria.
- Country
- Refers to: Nigeria
- Personal Data
- Any information relating to an identified or identifiable natural person ("Data Subject"), as defined by the NDPA.
- Service
- Refers to the Shopeastmart App and Website.
- You
- Means the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing or using the Service (e.g., a customer or business partner).
2. Collecting and Using Your Personal Data
2.1. Types of Data Collected
Personal Data (Collected for E-commerce Transactions)
While using Our Service, We collect personally identifiable information necessary to process orders, deliver goods, and provide customer support. This may include, but is not limited to:
- Identity Data: Full name, gender, and date of birth.
- Contact Data: Email address, Phone number, and Billing/Shipping Address (State, City, Street Address).
- Financial Data: Payment card details (securely processed via third-party gateways, not stored by Us), bank account details for refunds.
- Transaction Data: Details about products/services You have purchased, order history, and delivery tracking information.
Usage Data
Usage Data is collected automatically to analyze performance, improve user experience, and ensure security. This includes:
- Your Device's Internet Protocol address (IP address) and geographic location.
- Browser type, operating system, and unique device identifiers.
- Pages You visit, products You view, time spent on pages, and clicks.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. We use these for functional, performance, and marketing purposes. By using the Service, You consent to the use of cookies, and You can manage Your preferences through Your browser settings.
2.2. Use of Your Personal Data
Shopeastmart may use Personal Data for the following specific and legitimate purposes:
- To Process and Fulfill Orders: To complete Your purchase, process payment, and deliver the goods to Your specified address in Nigeria.
- To Manage Your Account: To manage Your registration as a user of the Service and maintain Your purchase history.
- To Contact You: To communicate updates about Your order status, delivery schedules, and customer support inquiries via email, SMS, or phone.
- Marketing and Promotion (Consent Required): To send You newsletters, special offers, or promotional communications about products and services, but only where You have given explicit consent (You have the right to object/opt-out at any time).
- For Internal Analysis: To perform data analysis, identify market trends, determine the effectiveness of marketing campaigns, and evaluate and improve the Service.
- For Fraud Prevention and Security: To detect, prevent, and address technical issues or fraudulent activity to protect both You and the Company.
3. Disclosure and Sharing of Your Personal Data
We only share Your Personal Data as necessary to run our e-commerce operations, comply with the law, or with Your explicit consent:
- With Service Providers: We share necessary data (e.g., Your name and address) with third-party logistics partners, payment processors, and IT support to enable them to perform services on Our behalf.
- With Vendors/Merchants: If You purchase an item from a third-party seller on our platform, we share necessary order and delivery details with that seller to fulfill Your order.
- For Legal Compliance: We may disclose Your Personal Data if required to do so by Nigerian law or in response to valid requests by a government authority.
- For Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of Our business.
4. Your Data Protection Rights (NDPA/NDPR)
In accordance with the Nigeria Data Protection Act (NDPA), You have the following fundamental rights regarding Your Personal Data:
- The Right to Be Informed: To be told how Your data is collected and used (which this policy aims to do).
- The Right to Access: To request access to the Personal Data We hold about You.
- The Right to Rectification: To request the correction of inaccurate or incomplete Personal Data.
- The Right to Erasure ("Right to be Forgotten"): To request the deletion of Your Personal Data, subject to Our legal obligations for retaining certain records (e.g., transaction history for tax purposes).
- The Right to Object: To object to the processing of Your Personal Data for direct marketing purposes.
- The Right to Data Portability: To receive Your Personal Data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
5. Security and Data Retention
Security of Your Personal Data
We implement robust technical and organizational security measures, including encryption and access controls, to protect Your Personal Data against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and We cannot guarantee absolute security.
Data Retention
We will retain Your Personal Data only for as long as is necessary to fulfill the purposes set out in this Privacy Policy (e.g., maintaining Your active account) and to comply with Our legal, accounting, and reporting obligations under Nigerian law.
6. Children's Privacy
Our Service is intended for users who are 18 years of age or older or who have reached the age of majority in Nigeria. We do not knowingly collect personally identifiable information from anyone under 18. If We become aware that We have collected Personal Data from a user under 18 without parental consent, We will take steps to remove that information.
7. Changes to this Privacy Policy
We may update Our Privacy Policy from time to time to reflect changes in Our practices or new legal requirements. We will notify You of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.
8. Contact Us
If you have any questions about this Privacy Policy, Your rights, or our data handling practices, please contact us:
- By email: info@shopeastmart.com
- By phone number: 0701 200 0013
- By postal mail: 13 Factory Rd, Aba, 450101, Abia